Handling problems with your jobs

What to do if a job fails

If your job creates a lot of errors, you can look at the details of the work units and check the error message. This might help you, to find out what is going wrong. If you have such a file. It's a good thing to abort the job and fix the error. Otherwise the clients will always try to work on the job but they won't succeed. After fixing the error you have to create a new job and start it.

Overview: What to do if a job fails

  1. Go to the  Manage Jobs page and abort the job by clicking "Abort" in the actions column at the right side of the table.
  2. Go to the work units page of that job by clicking on "Work Units" link in the same column.
  3. Check the error message by clicking the "Details" link in the actions column on the work units page.

Known Problems

  1. general problems
    1. Timeout of jobs
    2. white spaces in filenames (Known BUG ticket exists. Working on a fix)
  2. Application specific Problems
    1. LuxRenderer: file size problem

General problems

Timeout of jobs

This is not a bug! After 60 minutes of working on one work unit, the job will time out. Make sure your jobs do not take longer to complete. We will extend the timelimit in one of the future releases to 120 minutes. And handle the time out better.

Restarting timed out work units

If there are only a few work units that timed out you can restart them.

White spaces in file names

Your file names may not include white spaces. It is a known bug we will fix it.

Work around

Do not use white spaces ;-) Simple and it works!

Application specific problems

LuxRender

LuxRender file size

LuxRender images often get quite big. So a lot of bytes have to be transfered. This causes a problem for the vSwarm Client.We are working on that Problem

Work around

Do not render high resolution images. A resolution of 1000 x 1000 (1 Mega pixel) should work. AND: Use only few light groups.
We know that this is not a very helpful work around and we are already in talks with the LuxRender guys on ways to fix this problem.

Blender

If you followed the guide in AppBlender and have problems please post in the forums.